The DACRAL’s success is not only based on a quite defined strategy shared by the whole staff but also on a complete process of management by Total Quality. The selling way of our company requires a very rigorous quality policy, especially because there are 2 levels : The customers who apply the product and the customers who use it. The parts treated with the coatings of the DACROMET® and GEOMET® ranges are sent to the second customers who are the DACRAL’s users. Far more than mere quality management tools, we implement Total Quality tools as real management and anticipation tools as well as to improve permanently our performances.